The process instance duration charts below show the minimum, average, and maximum durations of process instances (on the vertical-axis), categorised on the horizontal axis by the time that they were started.
Overlayed on the chart are any service level agreements which were found to be applicable to the process.
The role queue size charts below show the queue size (on the vertical-axis) for each role as the simulation progressed (on the horizontal-axis). A positive number indicates the number of people in the role who are available or idling, while a negative number indicates how many work items are waiting for a person from the role to become available.
A "zero-line" is shown in blue, and visually indicates the point where the entire group of individuals is busy, but there is no backlog.
|Process / Activity||Average Idle Time||Average Work Time||Average Total Time|
|Evaluate Application (Specialist)||00:02:53||00:08:56||00:11:50|
|Contact Applicant (Rejection)||00:06:24||00:02:30||00:08:54|
|Contact Applicant (Approval)||00:06:13||00:10:05||00:16:18|
For completeness and simulation repeatability, basic simulation settings are listed below.
|Simulation Start Date:||2014 May 12 (Monday)|
|Number of Days Simulated:||20|