Frequently Asked Questions

Answers to some popular questions

BlueWave Feature Questions

We've tried to make this showcase as much of BlueWave's capabilities as possible (specifically, the user guide and video guides cover a lot of ground), but if you have any specific questions, please don't hesitate to contact us.

Please don't hesitate to get in touch with us, we're always looking for ways to enhance BlueWave.

Trial Version Questions

Yes! Once you have registered on the website, a 30-day trial license entitlement is allocated, and you will be given access to the download link.

Licensing Questions

The easiest way to complete the licensing process is to provide the BlueWave Service Manager application with your website credentials. It will automate the requesting of licenses, as well as the download and installation of the approved license. It also displays the state of the entire process, which is helpful for first time users.

The documentation contains extensive information about licensing, and should help if there are any issues.

Alternatively, contact us at

Yes, each developer that uses BlueWave must have their own license.

Yes, licenses are transferable between developers. The transfer can be performed completely offline, using the licence management tool included in BlueWave.

A license key works indefinitely, in other words it does not expire. If you purchase a license, you will also be entitled to free product upgrades for 1 year from the date of purchase.

Thereafter you can renew you license for 30 days at 50% of the original purchase cost, if you decide that you want to upgrade to the latest version. However, you don't have to renew if you are happy with the old version.

There are comprehensive hints built-in to the user interface, as well as extensive user manuals included with BlueWave.

There is a growing library of online video guides.

Installation and configuration questions will also be supported via email.

As with most software, we do not provide an explicit warranty. The software is provided as is, and you are encouraged to make use of the free 30-day trial to ensure it meets your requirements.

Having said that, we pride ourselves in our software, and want to ensure that it brings great value to our customers. Any reported bugs are treated with the greatest urgency, and have been typically dealt with very quickly in the past.

Delivery is by digital download on this website.

Once you have registered as a user, you will have access to a download link with a time limited (30-day) key for trial purposes.

Yes, you will have access to download any of the versions from your date of purchase to the date the upgrade support ends.

Please email should you have further questions.